The number of revisions allotted corresponds to your selected package, and you can request revisions as specified in your package details. Our commitment is to deliver the best services, and we will continue revising until your requirements are met. No additional charges apply if the design concepts remain unchanged, and you can expect your revised design within 48 hours. Any changes or revisions requested after finalizing the logo designs will be treated as a new order and billed separately.
Our Canvas Craft Agency refund policy is void if:
If a client subscribes to a service bundle and is dissatisfied with a specific
service, a refund is applicable only to that service, not the entire bundle. No
refunds are allowed after 15 days from the purchase date. Services like Social
Media, SEO, Domain Registration, and Web Hosting are non-refundable.
For websites, refunds are not entertained once the client approves the design and
the website is sent for development. A money-back guarantee is applicable only if
the initial designs are completely rejected by the client. If additional design
concepts or modifications are requested after this point and a refund is sought,
Canvas Craft Agency reserves the right to deduct 33% of the total billing amount
for incurred service costs.
Note: Canvas Craft Agency has the authority to reject any project or cancel the
contract as deemed necessary. Following a refund, you relinquish any rights to use
the designs, and they become the sole property of Canvas Craft Agency . The
company retains full ownership of the designs.
To initiate your refund, adhere to the following steps:
Upon receiving your refund request, we will promptly respond and initiate the process after completing the necessary analysis.
Following a successful refund, you forfeit any rights to designs submitted by Canvas Craft Agency , as the information will be submitted to Government Copyright Agencies for legal compliance.
We strive to meet your requirements, with our designers dedicated to exceeding your expectations. Each design undergoes thorough research and craftsmanship to ensure high quality.
Our unlimited revisions policy aims to achieve your complete satisfaction. We go beyond to exceed your expectations and continue revisions until you are entirely content with your design, in accordance with your package.
Your complete order will be dispatched to the specified account on the date outlined in the Order Confirmation, accompanied by a confirmation email. The turnaround time aligns with your chosen package, with a minimum duration of 2 business days. For urgent orders, reach out to our customer support team.
Canvas Craft Agency meticulously maintains records of finalized designs to provide precise files in the event of any misplaced orders.
Our customer support operates 24/7, addressing your concerns and queries at any time. Our team is committed to responding to your concerns promptly.
Canvas Craft Agency disclaims responsibility for any communication conducted via platforms other than "....@canvascraftagency.com" or any numbers not officially provided by us on our website. We are not liable for damages resulting from contact details not provided by us, taking full responsibility for information conveyed through our official domains.